1. If the paper machine sold by our company has a quality issue within the warranty period, we will promptly handle the replacement and repair matters. If the issue is due to improper operation by the customer, our company will provide services at a preferential price, charging only the manufacturing cost of the parts;

2. Promptly analyze the problems and opinions encountered by users, promptly make improvements and upgrades to the product, and provide long-term technical support for users;

3. Install and debug equipment for users with high-quality and standardized installation standards and efficient construction progress, until the equipment passes the idle running test and acceptance inspection, and the pulp discharge and paper production are successful;

4. During the installation and commissioning process, we will provide free training for users on equipment and electrical operation, enabling them to achieve proficient operation and ensure the normal and safe operation of the equipment machinery;

5. Upon receiving a repair request, priority will be given to coordinating and arranging for personnel to conduct on-site troubleshooting. If the equipment malfunctions on-site and the user is unable to resolve the issue, upon notification, the company's maintenance personnel will ensure prompt arrival at the scene to assist the user in resolving the issue;

6. We can provide various technical services and on-site services according to the user's requirements;

7. Establish user profiles, track services, and continuously improve and enhance services.

8. Different raw materials result in different paper products, different equipment configurations, and different prices. Please contact us by phone or in person for further discussion.

Quality is our lifeblood, and we treat everyone with sincerity. Our company adheres to the business philosophy of "customer first, forge ahead," providing stable and standardized supporting services to our valued customers. We warmly welcome both new and longstanding clients to visit us!